Contact Us
Dr. Jill Attaway
Office Hours in COB 327
Tuesday:
3:30 - 4:30 pm
Thursday:
3:30 - 4:30 pm
Education
B.B.A., Texas A&M University
M.S., Louisiana State University
Ph.D., Louisiana State University
Biography
Jill Attaway joined the Marketing faculty at Illinois State as an Assistant Professor in August 1990. Previously, she was Assistant Professor of Marketing (1988-90) at the University of Kentucky where she taught courses in retailing and distribution management.
Current Teaching Interests: Marketing Research, Personal Selling and Relationship Marketing, and Retail Management.
Current Research Interests: Dr. Attaway's research has appeared in many scholarly journals and international proceedings including the Journal of Business Research, Journal of the Academy of Marketing Science , Journal of Personal Selling and Sales Management, Journal of Consumer Satisfaction/Dissatisfaction and Complaining Behavior, and Advances in Consumer Research. Dr. Attaway's current research examines customer satisfaction in a business-to-business context and explicitly tests the moderating role of customers' satisfaction with channel intermediaries. Dr. Attaway is also completing work to incorporate prospect theory in testing the level of customer satisfaction in a services marketing context. The International Council of Shopping Centers Educational Foundation and the Risk and Insurance Management Society have funded Dr. Attaway's research.
Consulting and Work Experience: Dr. Attaway worked in retail management with a southeastern department store chain and provided marketing management expertise to various clients while employed by the Louisiana Small Business Development Institute. Since relocating to Illinois , she has worked as a consultant to Fortune 500 and regional businesses by conducting strategic planning and a variety of qualitative and quantitative research. Dr. Attaway has served as an expert witness and is engaged frequently as a speaker for various business organizations.
Professional Affiliations, Honors, and Awards: Dr. Attaway is a member of the Academy of Marketing Science (AMS) and currently serves the AMS as a Member of the Board of Governors. She was named a Distinguished Fellow in 1999 in recognition for her contribution to the organization through her service as Secretary, VP Finance & Treasurer, and VP Membership-USA. In 1987, she represented Louisiana State University at the AMA Doctoral Consortium held that year at New York University . She is also a member of the honorary societies Alpha Mu Alpha and Beta Gamma Sigma. Dr. Attaway embraces an active learning pedagogy while teaching and her efforts have been recognized at both the University and College level. She was awarded the University Teaching Initiative Award in 1995 and the College of Business Outstanding Teacher Award in 1996. Dr. Attaway has been active in community service organizations by serving on the Boards of Directors of the American Cancer Society, Arthritis Foundation, WGLT public radio, and is currently President of the Tazewell County Children's Advocacy Center Friend's Board. She was formally recognized for her service to the profession, College, University and community in 1995 when she was awarded the College of Business Outstanding Service Award . Effective August 16, 2001, Jill was promoted to the rank of Professor.
